Privacy Policy - Journey House Travel

By using the website of you consent to the usage of data captured by the use of cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

We use cookies to track visitors to our website; these details are in no way personal or identifiable details and will never be shared. Our cookies are for the sole purpose of improving the performance of our website for you, the user; this includes allowing us to geo-target our users, to make websites more personal and relevant to you.

Below are the third party tools we use:

Google Analytics

Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be tracked back to any individuals as it is displayed as depersonalised numbers; this is in order to help protect your privacy whilst using our website.

Using Google Analytics we can take account of which content is popular, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future.

We also use Google Analytics Remarketing cookies to display adverts on third party websites to our past site users, based on their past visits. The data we collect will only be used in accordance with our own privacy policy and Google’s privacy policy.

Should you not wish for your website visits to be recorded by Google Analytics, you are able to opt-out with the addition of a browser add-on: Google Analytics Opt-out Browser Add-on

Google Analytics Advertiser

We use Google Analytics Advertiser Features, which helps us to better understand site visitors, via anonymised data. This can include collecting information from:

Google Display Network Impression Reporting
DoubleClick Platform integrations
Google Analytics Demographics and Interest Reporting
Remarketing with Google Analytics

This information is collected via Google advertising cookies and anonymous identifiers, in addition to data collected through the standard Google Analytics implementation. It allows us to understand what type of users visit the site, which then allows us to improve the website’s offerings for a better user experience.

Google AdWords

We use Google AdWords to see which pages led to our users submitting contact forms to us, which allows us to create a more effective marketing campaign, and make better use of our paid search budget.

DoubleClick

We use DoubleClick cookies and remarketing codes on our website to record user activity. The information we collect allows us to create targeted advertising in future work and across Google’s network of partners.

Website Optimiser

Our website optimiser uses cookies to remember your search history. The information collected is anonymous and not personally identifiable, and allows us to generate more relevant results for your searches in the future.

Call Tracking

We use Call Tracking to set dynamic phone numbers on our site. These help us identify how you found the website when you call us and allows us to identify the source that you used to find the website. It gives a better idea of our users’ requirements and lets us tailor our advertising methods in the future. If you phone us, your call may be recorded for training and quality purposes.

Visitor Tracking

We often record and monitor user’s behaviour around a website to analyse how we can improve its performance.

"Melanie Sanchez"

Worked with Darci McKinnon on booking our next fun trip to Mexico. Party of 10+. She is amazing, professional, very knowledgeable and fantastic at her job. Found us the best rates and made us all super happy. Can’t wait to go and can’t wait to be able to book our next fun trip with her.
Thank you!

- Melanie Sanchez

"Susan"

Teresa Wilds is the most capable travel agent I have ever used!! With all of the delays and uncertainties and cancellations in air travel, an astute advocate is essential. Today, Teresa booked me on an earlier flight and got me home hours earlier. She is unflappable and knows the inside and outside of the business. So happy to have her helping me!!

- Susan

"Dana Hicks"

From beginning to end, and even with flight change updates, Diane Henderson from Journey House Travel, knocked the ball out of the park on planning our son and daughter-in-law’s honeymoon which took all the stress off our shoulders so we could completely enjoy the wedding and our new family…go with Journey House Travel to care for all you travel and destination needs – we LOVE Diane!

- Dana Hicks

"Ann Pennington"

Diane has been great to work with on our tour of the British Isles. She followed up very quickly with advice and options. We have always done all the bookings ourselves and will now go to Diane for all of our travel plans.

- Ann Pennington

"Moses Pyne"

Robin Buchman of Journey House is a keeper! Professional, cheerful, responsive, and relentless in finding the best solution to a travel problem, I would recommend her to anybody looking for a travel expert.
Thank you Robin! All best. Taylor

- Moses Pyne

"A. Tatum"

I want to extend a heartfelt thank you to the Journey House Travel team for their continued outstanding travel expertise. I appreciate your dedication and professionalism.

As an executive assistant in a company that is ranked in the top ten of Fortune 500 American companies, it is essential that the travel support service selected is consistently prompt, courteous, and dependable and works eagerly to ensure our company’s executives’ travel requests are met. Travel Agent Donna Powers continues to support our top executives in their non-stop global travel requests. I’m so grateful to have Donna as our team’s travel support go-to gal. She assists my team in their continual, fast-paced, and often changing travel needs. I appreciate her ability to book flights, car rentals, and hotel accommodations on short notice. Her professional travel assistance removes what could be much-added stress in my day and provides me more time for other job responsibilities and time with my family. Donna is not only competent but also fun to work with, and her quick responses are warm-spirited, which is always appreciated. Thank you, Donna!

If you need more time in your day or have a corporate team on the move, let me encourage you to contact Journey House for the travel support you need.

- A. Tatum

"Holly Cornwell"

Working with Darci was an absolute pleasure. Planning a family trip to Spain was completely overwhelming to me, but she made the whole process easy and exciting. Darci really listened to what we were hoping for on our vacation, and came up with wonderful suggestions and the perfect itinerary for our family. We would recommend Journey House Travel to anyone looking to work with experts to plan a trip to remember!

- Holly Cornwell - TX

"Katie T."

One of my job functions is to assist our Agency employees with travel for conferences and/or seminars. I was not very familiar with the Concur system or travel except for what I had learned the weeks prior to; however, since taking this position I have learned so much – and one reason is because of Nanci Dietz.

We have had a few different scenarios happen the past couple months that I know if I call, or e

We have had a few different scenarios happen the past couple months that I know if I call, or email Nanci, she will help me understand what is going on, how we can fix it, and then take her time to explain why things happen.

In my opinion, Nanci does an amazing job, and I would not be as confident as I am with travel accommodations without her guidance.

- Katie T. - Oklahoma City

"Katie D."

I had the pleasure of working with Nanci and she was SO AMAZING! I was stuck on the tarmac in Baltimore for 3.5 hours and I was to the point of tears with the airline after being told there were no more flights I could get home on that night. When I called the corporate after hours line, Nanci answered and told me she saw seats on the flight. She promptly got me on that flight, secured me a seat and told me to keep in touch with her. I was able to text her when I landed in Charlotte and feel

- Katie D. - Charlotte, NC